For years, companies with service organizations have realized the potential opportunity of using their service people to develop business.
A recent Economist report on the importance of continuous learning revealed a number of interesting insights. It is fairly well known that jobs involving technical skills, for example Science, Technology, Engineering and Math (so called STEM skills) are the fastest part of the job market. However, the Economist pointed out that people who combine Social Skills with technical skills (i.e. Math skills) have significantly greater opportunities in the job market than those with high Math skills alone.