Over the last five years, the role of service organizations has moved from a supporting, operational and mostly cost-center function to a strategic and profit-driving core business capability. Several major, global trends have driven this shift:
Like all transformations, becoming a trusted partner requires a change in thinking and behaving on the part of service suppliers as well as their customers. With more than 3,000 service people worldwide engaged in our transformational training programs, Global Partners is the leader in helping companies to permanently change the skills and behaviors of service people.
To learn more about how Global Partners has enabled global industry leaders in technology, healthcare and industry to transform their service organizations, plan to meet with Paul Hesselschwerdt, President of Global Partners and Boon Chye Lim, Senior Principal, to learn how your organization can make the transformation from customer satisfaction to Total Customer Focus.
Total Customer Focus: Transforming Relationships that Matter
Ebook - Download this 60-page ebook for a comprehensive overview of Total Customer Focus. While this book primarily focuses on business applications, the Total Customer Focus tools and skills contained within will facilitate a personal transformation in you as well. Not only is face-to-face interaction important for business, but it’s also inherent to being human. Allowing yourself to become Total Customer Focused will transform the way you interact in the most fundamental way – one person to one person.
Total Customer Focus: Building Trusted Business Partnerships
Webinar - Download this webinar to hear from Tony Nazzaro, former VP Customer Service at ASML (a $6 billion technology leader), sharing how Total Customer Focus helped his organization to move from customer satisfaction to becoming Total Customer Focused.
Global Partners helps clients differentiate in the field by developing Trusted Business Partner relationships with their customers. This means that their customers will see them as part of the team, resulting in unrivaled customer loyalty.
Global Partners transforms organizations into Trusted Business Partners through training that is behavior changing. We don't make the criteria for training how much participants are going to learn. Instead, we make it training that will be remembered and applied – training that sticks.
Since our founding in 1990, our programs have been implemented in more than 40 countries and have been translated and adapted for multiple languages and cultures with unparalleled results.